Definitions and key terms.

To help explain things as clearly as possible in this Return & Refund Policy, every time any of these terms are referenced, are strictly defined as:

  • Company: when this policy mentions Company, it refers to The Artisan Butcher, that is responsible for your information under this Return & Refund Policy.
  • Customer: refers to the company, organization or person that signs up to use The Artisan Butcher Service to manage the relationships with your consumers or service users.
  • Device: any internet connected device such as a phone, tablet, computer or any other device that can be used to visit The Artisan Butcher and use the services.
  • Service: refers to the service provided by The Artisan Butcher as described in the relative terms (if available) and on this platform.
  • Website: The Artisan Butcher’s site, which can be accessed via this URL: artisan.ke
  • You: a person or entity that is registered with The Artisan Butcher to use the Services.

Return & Refund Policy

Thank you for shopping at The Artisan Butcher. We appreciate the fact that you chose to buy our great meat and related products. We also want to make sure you have a rewarding experience while you are exploring, evaluating, and purchasing our products.

As with any shopping experience, there are terms and conditions that apply to transactions at The Artisan Butcher. We will be as brief as our lawyers will allow. The main thing to remember is that by placing an order or making a purchase at The Artisan Butcher, you agree to the terms below along with Policy.

If there is something wrong with the product you bought, or if you are not happy with it, you should not accept the delivery and should return it and seek a refund immediately.

If you would like to return a product, the only way would be if you follow the next guidelines:

Refunds

We pride ourselves in serving our customers with the best products. Every single product that you choose is thoroughly inspected, checked for defects and packaged with utmost care. We do this to ensure that you fall in love with our products.

Sadly, there are times when we may not have the product(s) that you choose in stock, or may face some issues with our inventory and quality check. In such cases, we may have to cancel your order. You will be notified about it in advance so that you do not have to worry unnecessarily about your order. If you have purchased via Online payment, then you will be refunded once our team confirms your request.

We carry out thorough quality checks before processing the ordered item. We take utmost care while packing the product. At the same time we ensure that the packaging can withstand transit.

We will inspect your returned product as soon as we receive it and if it follows the guidelines addressed above, we will proceed to issue a refund of your purchase. Your refund may take a few days to process but you will be notified when we send back your money.

Delivery

The Artisan Butcher is not responsible for return delivery costs. All delivery costs shall be paid by the customer, even if the item had free delivery in the first place, the customer shall pay for the delivery in return.

Your Consent

By using our website, registering an account, or making a purchase, you hereby consent to our Return & Refund Policy and agree to its terms.

Changes To Our Return & Refund Policy

Should we update, amend or make any changes to this document so that they accurately reflect our Service and policies. Unless otherwise required by law, those changes will be prominently posted here. Then, if you continue to use the Service, you will be bound by the updated Return & Refund Policy. If you do not want to agree to this or any updated Return & Refund Policy, you may delete your account.

Contact Us

If, for any reason, You are not completely satisfied with any good or service that we provide, do not hesitate to contact us and we will discuss any of the issues you are going through with our product.

  • Via Email:  engage@sultanmeat.ke
  • Via Phone Number:  011 240 78 78
  • Via this Link:  www.artisan.ke/contact/

15th May 2022